Privacy Policy

1. Scope and who we are

This Privacy Policy applies to the Mono Digital website and the public forms, contact routes and digital interactions provided through it. “Mono”, “we” and “us” refer to Mono Digital for the purposes of this website. Questions about this policy can be sent to hello@monodigital.solutions.

A separate proposal, statement of work or client agreement may include additional privacy or confidentiality terms for a specific project. Where those terms are more specific, they apply to that engagement.

2. Information we collect

When you submit a System Review or contact request, we may receive your name, company, email address, phone number, website, preferred contact method, project direction, goals, current problems, project size, budget range, timeline and any notes you choose to provide.

The site may also record non-sensitive context that helps us understand the request, such as the page you submitted from, first and last traffic source, campaign parameters, landing page, referrer, CTA location, device class and page count. These fields are used for attribution and service improvement; they are not intended to contain the content of private conversations.

Technical and security information may include timestamps, submission identifiers, browser-generated request data, anti-spam signals and, when Cloudflare Turnstile is enabled, verification information processed by Cloudflare.

3. How we use information

• Review and respond to project or System Review requests.
• Recommend an appropriate service, solution or next step.
• Send an administrative notification and, when enabled, a confirmation email.
• Maintain a private lead record so a request can be reviewed, followed up and managed consistently.
• Measure website and campaign performance without sending names, email addresses, phone numbers or free-text form content to the analytics data layer.
• Prevent duplicate submissions, abuse, spam and security incidents.
• Meet legal, accounting or contractual obligations when they apply.

4. Analytics, attribution and consent

Mono can use Google Tag Manager and related analytics tools when they are configured on the site. The theme supports Google Consent Mode so analytics and advertising-related storage signals can remain denied until a consent interface updates them.

The website also keeps first- and last-touch attribution context in browser storage where available. Persistent first-touch attribution is limited to approximately 90 days; last-touch, CTA context and page-count data are session-oriented. If browser storage is unavailable, the theme can fall back to first-party cookies or temporary in-memory storage.

Analytics events are designed not to include your name, email address, phone number or the free-text content you submit in the System Review form.

5. Service providers and data sharing

We may use service providers that are necessary to operate the website and deliver a response, such as web hosting, email delivery, analytics, security/anti-spam, CRM or workflow tools and collaboration services used for an agreed project.

Those providers process information only for the relevant service and under their own terms and privacy practices. Some providers may process data in countries different from yours.

Mono does not sell personal information. We may disclose information when required by law, to protect legitimate rights or security, or as part of a business transaction where lawful safeguards apply.

6. Retention

System Review lead records are currently configured for automatic retention of up to 730 days. The setting can be shortened or extended within the site’s configured limits when operational or legal requirements change.

Information may be deleted earlier when it is no longer needed, or retained longer where a legal, accounting, fraud-prevention or contractual reason requires it. Client project data may follow a separate retention schedule defined by the relevant engagement.

7. Your choices and privacy requests

You can contact hello@monodigital.solutions to ask what System Review information is associated with your email address, request correction, request deletion where applicable, or raise a privacy question.

WordPress privacy export and erase tools are integrated with Mono lead records so requests can be processed against stored System Review data.

You can also manage browser storage and cookies through your browser. Where a consent interface is enabled, you can use it to update optional analytics or advertising-related consent choices.

8. Security and responsible use

Mono uses measures such as private lead records, capability-restricted admin access, nonce validation, duplicate protection, rate limiting, honeypot checks and optional Turnstile verification. No internet service can guarantee absolute security, so information should be limited to what is reasonably necessary for the request.

This website is designed for business and professional enquiries, not for collecting information from children. If you believe information was submitted inappropriately, contact Mono so it can be reviewed.

9. Changes and contact

This policy may be updated when the website, service providers or legal requirements change. The date at the top of the page shows the latest published revision.

Privacy questions can be sent to hello@monodigital.solutions.